FAQs and Help

""For my issue with the AC•THOR 9s, I filled out a ticket on the homepage and after only 10 minutes, a very friendly employee called me. After another 10 minutes, the problem was solved. Here, quality and service are given top priority. It doesn’t get any better than this."

"Apart from the fact that the product is easy to install and offers good value for money, I can also highly praise the support. Quick response, competent, and clearly explained in just a few words how to reset the display. The display was restored within 15 seconds. Many thanks to my-PV – keep up the good work."

"Completely satisfied. Excellent customer service, and the system works perfectly. The 9 kW heating element delivers outstanding performance and supports our liquid gas system, allowing us to save significantly on heating costs."

"I am impressed by the outstanding support from the my-PV team. You can immediately tell that they work with passion to provide customers with the best possible solution. I recommend my-PV to anyone looking for reliable technology and first-class customer service."

"I have rarely received support that was as competent and fast as that provided by the my-PV team, especially with regard to the software and firmware support for the AC-THOR. Special thanks go to Mr. B., who was able to resolve the issue immediately via remote analysis for the second time already. This is the kind of support I would also like to see from German companies. Many thanks to the entire team."

"I have installed 3 AC ELWA-E units and have now added the AC•THOR 9s with a 9 kW heating element. The system did not start up properly. I contacted support and received the right help within half an hour. Excellent customer service. Already for the second time. Very friendly and helpful. I am very satisfied with my-PV. Keep it up!!!!"

"Thank you for the quick response. I really didn’t expect that. Respect."

"Today, the support positively surprised me with its friendliness, effectiveness, and speed of response. Where else can you find something like this? Huge praise!!!!"

"You can immediately tell with my-PV support that there are experts who understand their technology and also help integrate it into systems with third-party components. It’s great that such service still exists today!"

"The support was very patient and professionally solved my problems with me over the phone. The devices work great, and the app is highly recommended! Great products from a great company!"